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Fast Shipping ... Free 2 day delivery to most locations.
All orders over $ 100.00 are shipped Free.
Helmet Express ships most helmets directly from the manufacturer's closest regional distribution warehouse to your delivery address. This allows us an average delivery time of 2 business days from the date your order is processed. Special Buy and Closeout helmets are generally exclusively shipped from our Ohio Distribution Center and could take a day or 2 longer depending on your shipping location.
Easy Exchanges, Returns and Warranty Help
If you need to return any helmet for size exchange just call 1-800-543-8192 and we will give you a returns authorization number or you can print this form. Please fill out all information asked for completely.
When you ship the Helmet back make sure it is in the helmet bag and the display box and packed in an additional outside shipping carton with adequate packaging. It is best to use the shipping carton we shipped you the helmet in if possible. The shield cover must be intact as well as all tags and manufacturers warranty material. The helmet must be in new and unused condition.
Exchange are processed for a flat $5.00 shipping and exchange fee. Most exchanges are processed within 48 hours of receipt in our Ohio warehouse.
If you have a warranty issue with a helmet, call us at 1-800-543-8192 and we will give you instructions on how to address your issue. We do not warranty the helmets ourselves but we help you with all manufacturers warranty claims. Each manufacturer has a preference on how to handle warrantees on their product so let us help you through this process. In most cases the manufacturers will want the helmet returned to us but some handle warranties directly.
Returns for refunds (not for size or model exchanges) are processed after assessing a 10% restock fee minimum $10.00 per order. Please give us a chance to try to get you into the proper helmet rather than just doing a return for refund. You may also return for no penalty for a credit to your customer account to be used on a future order.
Do not send any return shipments freight COD or Freight collect, as they will not be accepted by the distribution center.
All returns should be sent to:
Returns Department
Helmet Express
3049 SouthCross Blvd
Suite 105
Rock Hill, SC 29730, US
1-800-543-8192
Closeouts are returnable for exchange or in store credit toward another order only. These credit can be used at www.HelmetExpress.com, www.CompAcc.com or www.TireExpress.com. To view our complete policies please click here.
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